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Terms & Conditions

We have tried to make this as easy as possible but please make sure you have read and understood our terms and conditions. Please ring us on 01484 517 171 if you have any concerns.

PLEASE NOTE: These terms and conditions apply to phone and online customers only.

Prior to placing an order

Here are some of the most common questions for you to consider before placing an order:

  • Easy access – are the doors wide enough, are there any awkward stairs, lift or passageways?

  • Will the furniture fit in the room?

  • Please note that if you are buying any extra items such as a footstool or a coffee table etc. at a later date, there may be a slight colour shade difference. It is therefore best to order everything at the same time.

If you are unsure about anything, please give us a call on 01484 517171 to speak to one of our team members.

Prior to Delivery

We will confirm your order by e-mail. You must check this e-mail to ensure we have your correct address, telephone/mobile number and order details.  We also ask you to confirm that you are happy with the allocated delivery date. PLEASE NOTE that we would not attempt the delivery till you have confirmed the date with us.

After you have confirmed, preferably by email, that all details are correct and that you can accept delivery, we will confirm by email your delivery date, your estimated delivery time window and the mobile number of the delivery driver.

Delivery Charges

The Standard delivery is FREE to England, Scotland and Wales (mainland only), except for the following postcodes:

EX, PL, TQ, TR, AB, DD, IV, KW, KY, PA 28-38, PH, DD 1-7, KY, PA 28-38, PH 1-9 & PH 12-14, AB, IV, DD 8-11, PH 10-11 & PH 15+ and KW postcodes.

Our showroom staff will take the surcharge payment at the counter. If you want to amend your delivery date you must notify us at least 2 working days before your delivery date as orders are collected by our carriers in advance. Any amendments made after the cut off time will incur £20 admin fee.

If you are not at home when we attempt delivery you will incur a failed delivery charge of £60

If the sofa doesn’t fit in the property, there will be a failed delivery charge of £60. If you are not sure about the dimensions, please ring our office on 01484 517171

Failed Delivery Fees

As you have ordered your item in the showroom, you've had a chance to sit on and measure the items before purchasing them. Any returns will incur a 15% re stocking fee and delivery charge. This applies to the colour, style, design, comfort and size. A £60 failed delivery fee plus any large item and/or postcode surcharges will apply.  Any failed delivery charges will be added to your invoice or deducted from your refund as applicable. 

Actual Delivery

We work hard to keep our delivery promises, however delays can occur that are outside our control. We will not be liable for any late or missed delivery. On the day of delivery our delivery driver will text you if you have given us an updated mobile number. The drivers will keep you informed throughout the day, prior to delivery. They will ring you as they complete the delivery prior to yours, to give you an estimated time of arrival. The drivers provide you with their mobile number so you can contact them.

We offer a free standard two man delivery service to the room of your choice.  Rooms must be on the ground or first floor only.  Higher floors with adequate lift access are OK, otherwise the delivery company may either refuse to deliver or charge extra.  This is at the drivers’ discretion.  Please ask a member of staff if this concerns you. Packaging is left with yourselves to dispose of, unless you opt for the Premium Delivery service. 

Please ensure that you inspect the goods when unpacked, before you sign for them as we cannot accept any responsibility for damages found by you after you have signed for the item.  Risk of damage to or loss of the products shall pass to you upon delivery.

For security reasons, a signature is required upon delivery of your order.

Prices

We buy direct from the factories so we can pass on the savings to you.

Prices are subject to stock availability. All prices are displayed inclusive of V.A.T.

Premium Delivery

Our premium delivery service costs an additional £14. The sofas are assembled by the delivery team in the room of your choice and packaging is removed. PLEASE NOTE that there will still be an additional charge if it’s not on ground or 1st floor.

We recommend this service is used as it ensures expert assembly of your sofas.

Returns Procedure

You can return the item(s) that are faulty or if you have changed mind at the time of delivery without incurring any extra cost provided that the items are returned there and then on our delivery vans. We do not accept returns of showroom items unless the piece has proved to be faulty. You have 30 days from the day of delivery to reject a faulty item.

You will only be liable for any diminished value of goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Damaged or Faulty Items

You must note any packaging or product damage clearly on the dispatch note (do not sign if unchecked) as we cannot accept liability for any damage reported to us at a later date. You must call us while the driver is still there if you wish to return the item.  We will require photos (via email, text or post) showing the damage or fault before we can determine the best course of action. Damaged or faulty products will where ever possible be fixed by sending out a furniture restorer to your address. If you are out when the furniture restorer calls we will rearrange another visit however there will be a charge for this.

Guarantees

All our products come with a 1 year manufacturer’s guarantee, unless otherwise stated. The guarantee starts from the date of delivery and offers cover against manufacturing defects on the structure of the frame and frame springs or any defects which may arise, under normal use, through faulty factory workmanship, including sofa bed and recliner mechanisms.

Right to Cancel 

Sales from the showroom are not subject to a right to cancel after delivery has taken place unless the goods prove to be faulty.

Cancellations of the order may be made up to the day before delivery. As mentioned above there is a £20 administration fee to be paid if the cancellation takes place the day before as your order will have already been routed by the courier and the space taken on the van that we cannot fill.

Effects of Cancellation

If you cancel this contract we will reimburse all the payments received from you, including the costs of delivery if the delivery has not yet taken place or if the goods are faulty.

We will make the reimbursement without undue delay and not later than:

A) 7 days after the day we receive back from you into our warehouse any goods supplied

B) If there were no goods supplied, 7 days after the day on which we were informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Contract Cancellation

We will make every effort to fulfil your order; however we reserve the right to cancel at any time and will not be liable to you or any third party. We also reserve the right to refuse any transaction for any reason or refuse service to anyone at any time at our sole discretion.

Payment

Payment methods include debit or credit cards, Visa, MasterCard, Electron or Maestro. Payments can be also be made electronically by bank transfer. Payments may also be made in cash at our showroom.

Lovesofas do not accept any responsibility for cash sent in the post and strongly advise that you do NOT use this method of payment.

Please Note

Please ensure that you understand what is included in the offer. Item not included in the description will probably not be included. Extra cushions will not normally be included unless mentioned in the description. If complimentary cushions are included, they may be in a slightly different design. If in doubt, and you need clarification, please ring our office.

Miscellaneous

We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control.

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